Infrastructure Services

ČD-T provides service operations throughout the Czech Republic, 24 hours a day, seven days a week. Service is guaranteed by SLA terms and conditions. We also offer a detailed structured record of the infrastructure and related services, operation of central monitoring systems and customer support centre.

What the infrastructure includes

  • Voice networks
  • Data IP networks and transmission technologies
  • Analogue and digital radio systems
  • Power supply equipment, video and voice recording equipment
  • Fibre optic and copper cable networks
  • LAN networks

Who is the service intended for?

  • Transport companies
  • Large and medium-sized companies in various fields of business
  • Developers
  • Government

 

Maintenance of Infrastructure

The service includes the performance of regular device maintenance to increase their reliability and serviceability. The scope of these activities is directly prescribed or recommended by the manufacturer, or generally results from the experience of operating the respective equipment.

 

Service parameters

  • Control of equipment functionality, especially network functions
  • Visual and mechanical equipment inspection, cleaning of equipment and filters, check of cooling, inspection of mounting and mechanical securing of boards, equipment and its parts, and supply conductors, cable, connector and terminal board inspection
  • Control of equipment completeness, including record-keeping and documentation data
  • Measuring, setup and control of configuration of the equipment operating parameters configuration, adjusting to the guide values
  • Equipment power supply inspection
  • Regular inspection activities, including reports
  • Electronic records of maintenance, service reporting

Technological coverage of maintenance

  • LAN, MAN and WAN data networks (network elements Cisco, 3com, HP, etc...)
  • Telephone networks - separate PBX or PBX networks (Ericsson, Siemens, TTC, 2N PBXs, etc.)
  • SDH, PDH, PCM, analogue transmission systems
  • Copper and optical cables (local, long distance, storage, hanging)
  • Local distribution systems (structured cabling up to cat. 6)
  • Signaling and monitoring equipment (ESS, EFS, CCTV)
  • information equipment, wireless and local radios, audio-visual systems
  • Video and voice recording devices, message recording devices
  • Power systems 48V DC, 230/400V AC, UPS
  • Technological areas, including racks, distribution systems, air conditioning and fire extinguishing system

Main benefits

  • Prevention of serious equipment failure
  • Reliability
  • Outsourcing of auxiliary activities

Service of Infrastructure

The service includes irregular interventions due to a failure or occurrence based on customer requirements to change their own ICT infrastructure. We provide the service for our own implementations, as well as for technologies supplied by a third party.

 

Service parameters

  • Resolving problems or emergency recovery of equipment functionality with subsequent final resolution and problem removal or correctioning as quickly as possible
  • Functional equipment testing
  • Changes in HW or SW configuration according to customer requirements
  • Specification of performed activities according to customer requirements
  • SLA guarantee (defining the time to start resolving the problem and fault elimination, the time to the moment when the equipment is temporarily or finally put into operation)
  • Reporting service interventions with customer portal presentation if appropriate

Technological coverage of service

  • LAN, MAN and WAN data networks (network elements Cisco, 3com, HP, etc...)
  • Telephone networks - separate PBX or PBX networks (Ericsson, Siemens, TTC, 2N PBXs, etc.)
  • SDH, PDH, PCM, analogue transmission systems
  • Digital and analogue networks
  • Copper and optical cables (local, long distance, storage, hanging)
  • Local distribution systems (structured cabling of cat. 5, cat. 6 and cat. 7)
  • Signaling and monitoring equipment (ESS, EFS, CCTV)
  • Information equipment, wireless and local radios, audio-visual systems
  • Video and voice recording devices, message recording devices
  • Power systems 48V DC, 230/400V AC, UPS
  • Technological areas including racks, distribution systems, air conditioning and fire extinguishing system

Main benefits

  • Know-how of the listed technologies and technological units
  • Transferral of service costs to the service provider
  • Reducing personnel costs at the customer
  • Outsourcing of auxiliary activities

Construction of Infrastructure

We design and construct cable systems or power supply systems, implementation of security and CCTV systems, and transmission, voice and data networks. The systems are suitable for both large and small objects constructions, even within large territorial units. Services are performed at a high professional level by trained and experienced engineers.

 

Service parameters

  • Feasibility study
  • Construction preparation
  • Project documentation processing
  • Project preparation and realisation
  • Supply of turnkey systems, configuration of systems
  • Test operation, evaluation and establishment of full operation routine
  • Operator training
  • Warranty operation, warranty and post-warranty service
  • Review of systems, regular inspections and maintenance
  • Guidance

Main benefits

  • Trained and experienced engineers
  • Installation of proven technologies
  • Reliability
  • Nationwide scope
  • Modern equipment
  • Outsourcing of auxiliary activities

Operation of Customer Networks and Systems

Operation of customer networks and systems consists of activities ensuring the integrity of operating the respective networks and systems, ensuring their configuration, and implementation of user or customer requirements.

 

Parameters of the service:

  • Resolving incidents of services provided by respective networks or systems
  • Resolving safety incidents resulting from operation of respective networks or systems
  • Configuration of respective customer networks and systems
  • Implementation of customer and user requirements
  • Adverse even monitoring and evaluation
  • Provision of information about the condition of networks and systems, technological units, separated facilities, devices, etc.

Technological coverage of the service:

  • Telephone networks
  • Data networks
  • Analogue radio networks
  • Digital radio networks
  • Transmission systems
  • Optical and metal cable networks
  • Information systems for the public
  • Signalling and monitoring systems

Main benefits

  • Know-how of the mentioned technologies and technological units
  • Transferral of operating costs to the service provider
  • Reducing personnel costs at the customer
  • Nationwide scope of service

Zákaznické centrum

Pokud budete mít jakékoliv dotazy k poskytovaným službám, vyúčtování služeb nebo budete potřebovat další informace, neváhejte kontaktovat náš helpdesk, který vám rád odpoví vaše dotazy.

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